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FAQ

Check out answers to your frequently asked questions below!

Services & Markets

What kind of services can I request through Jiffy?

Jiffy is currently connecting users with professionals in the following services:

  • BBQ Cleaning & Repair
  • Locksmith
  • Flooring
  • Electrical
  • Duct Cleaning
  • Garage Door Repair
  • Mobile Auto Service
  • Painting3
  • Heating & Cooling
  • Mobile Auto Detail
  • Plumbing
  • Junk Removal
  • Appliance Install
  • Pest Control
  • Window & Eaves Cleaning
  • Furniture Assembly
  • Home Inspection
  • Gas Services
  • Power Wash
  • Dry Cleaning
  • Snow Removal
  • Garbage Pickup
  • Mobile Tire Change
  • Holiday Lights Installation
  • Camera & Alarm Install
  • Roofing
  • Lawn Maintenance
  • Painting
  • Appliance Repair
  • Mould Remediation
  • Carpet & Upholstery Cleaning
  • Decks & Fences
  • Handyman Services
  • Tile & Grout Cleaning
  • Stone & Interlock
  • Moving & Storage
  • Eavestrough Repair
  • Roof Snow Removal

Jiffy is always adding more professionals in different service categories. We would love to hear what new services you would like added.

Where can I order a Jiffy service to?

You can order a Jiffy service to your home or office; anywhere in the Greater Toronto Area and Ottawa area. Jiffy will be expanding to additional cities soon!

Account

Is there a subscription fee related to my account?

No. Your credit card will only be charged after a service you request is completed.

Why do I need to enter my credit card?

Your credit card will automatically be billed after each service you order is completed. If you are not satisfied with the service provided, let us know and Jiffy will send a professional to fix the problem or give you a refund (see terms of the User Protection plan).

Booking

Can I book a service in advance?

Yes you can. You can either select In a Jiffy (ASAP) or Later which will allow you to book in advance.

I had such a great experience with the last professional that Jiffy connected me with, can I request the same professional next time?

We are so glad that you had a great experience! For now, your request will be sent to all of our great professionals in the relevant service category to make sure that your service is provided as quickly as possible. In the next few months, we'll be adding a feature that will give users the option of having Jiffy check on the previous professional's availability before sending the request to the rest of the relevant professionals.

Appointment & Cancellation

Do I need to be home during my appointment?

Either you or a representative (at least 18 years old) will need to be home for any appointment that requires the professional to enter your home or office. If the service is completed outdoors only, you do not need to be home but it is recommended that you communicate with the professional to make sure that the correct service is provided.

What if I need to cancel my appointment?

You may cancel your appointment without incurring a fee until the professional has indicated that they are on their way to the job. If you cancel after the professional has indicated that they are on their way to the job you will be charged a $25 cancellation fee.

If the professional does not arrive at the premises of the job within a reasonable amount of time after the expiry of the appointment window, your cancellation fee will be waived.

Can a professional cancel the appointment?

A professional can cancel the appointment without incurring a fee within 15 minutes of accepting the job request. The reason we allow for this grace period is to encourage the professional to connect with the requester to make sure that the professional will be able to perform the specific task requested.

If a professional cancels after the 15 minute grace period, but before the expiry of the appointment window, the professional will be charged a $25 cancellation fee.

If a professional fails to show up after a reasonable amount of time after the expiry of the appointment window, the professional will be charged a $50 cancellation fee.

Can I request a service anytime?

You can make a request for a service any time, any day. That being said, pro availability is highest during regular business hours.

Pricing

How much will I be charged for the service?

Each service has a specific rate card that you can review before making a service request. These rate cards are based on industry average rates and designed to make pricing as transparent as possible.

Most of the services are based on an hourly rate but some may be based on other service-specific metrics (amount of junk, square feet of carpet, house size, etc.)

Make sure you look at both the rate and the minimum charge for each service to make sure you know exactly how you will be charged before requesting a service.

Once the professional arrives at the premises, you will be responsible for paying at least the minimum charge.

Don't forget that any materials will be billed in addition to the rate card.

If you are not satisfied with the service provided or the amount you were charged, let us know and Jiffy will send a professional to fix the problem or give you a refund (see terms of the User Protection plan).

Will I get an estimate before the professional starts working?

If after reviewing the rate card you still want more information about how long a service might take or what type of materials may be needed, we encourage you to communicate directly with the professional once the job has been accepted.

If you think you were charged more than you should have been, don't hesitate to get in touch with Jiffy and we'll be happy to look into the issue for you.

Payment & Promotions

When do I pay for my services?

Your credit card will be automatically charged when the professional completes the service.

Will my promotional credits be automatically applied to my charges?

Yes. Before charging your credit card, Jiffy will use any credit balance in your account.

Is there a maximum credit balance?

No. You can earn as many credits as you want!

Do my promotional credits expire?

Yes. Make sure to check the terms of each promotion to make sure you use them before they expire.

User Protection Plan

What is the User Protection Plan?

If you are not satisfied with the service provided let us know and we will send a professional to fix the issue or give you a refund. The fine print can be found here.

Professionals

How can I be sure that the professional who accepts my service request will do a great job?

Jiffy only allows professionals who work for top companies on its platform. Jiffy has personally met, used, and read countless reviews to make sure that the services are provided at a high standard. If you are not satisfied with the service provided, let us know and Jiffy will send a professional to fix the problem or give you a refund (see terms of the User Protection plan).

Will I be notified of which professional will be servicing my request?

Yes. Once a professional has accepted the job you will see their name, company name, contact information, rating, and picture.

Are the professionals insured?

Professionals who provide services that require insurance must have submitted proof of insurance prior to becoming a Jiffy partner.

Are the professionals licensed?

Professionals who provide services that require licences must have submitted proof of licence prior to becoming a Jiffy partner.