Homeowner Protection Promise

Here’s an overview of the Homeowner Protection Promise. You can find the full details further below.

Top Quality Professionals

We bring on top quality Home Service Professionals and maintain a pre-screening process consisting of background checks, reference calls and multiple training sessions to ensure new Home Service Professionals on our platform are delivering the best possible service from the start.

Prior to joining Jiffy, our team will ensure that new Home Service Professionals have valid credentials (licences etc.) for their trades where required and have sufficient and valid insurance for the services they're providing.

We stand behind your job

If you're not reasonably satisfied with the work completed and can't work it out with the applicable Home Service Professional, we are there to help. If you submit a Claim and if it meets our Eligibility Requirements (see the rules below) we will take appropriate action(s) to fix the situation.

Ongoing Support

Along the way, we will provide prompt support from our Help Desk. Our team of customer support experts will always be there to support you and resolve any issues with work booked through the Jiffy platform. We pride ourselves on quick response times. If you have an issue, let us know and you will hear back quickly.

• 1. About our Homeowner Protection Promise

  

  If you are not reasonably satisfied with the performance of the Home Service you have Requested through our Services, you may submit a claim ("Claim") to us in accordance with this Jiffy Homeowner Protection Promise. If we determine, in our sole discretion, that your Claim meets all eligibility requirements ("Eligibility Requirements") as provided herein, we will endeavour to resolve the problem in the manner determined by us, which may include using the same or another Home Service Professional to attend the Premises and fix the problem, or reimbursing you for the Home Service Payment amount you have paid for the Home Service in kind or by applying credits redeemable towards future Home Services to your User Account.

• 2. Eligibility Requirements

  

  We reserve the right to review or consider only those Claims that meet all Eligibility Requirements provided herein and are under no obligation to review or consider a Claim or notify a Requesting User who has filed a Claim that does not meet the Eligibility Requirements as follows:

  1. Jiffy User Account and Compliance. You must have a User Account with Jiffy and must be and at all times during the claim process remain in full compliance with the General Terms of Service https://jiffyondemand.com/terms_and_conditions and the terms of this Jiffy Homeowner Protection Promise.

  2. Home Service(s) Requested and Performed Through the Jiffy Platform. You must have connected with the Home Service Professional with whom you contracted to provide the Home Service that is the subject of your Claim through our Services and your User Account. For clarity, any work done by a Home Service Professional that was performed as a result of contact or follow up with a Home Service Professional by phone, text, or otherwise without placing a Request is considered outside the scope of our Services. Your Claim will not be eligible for the Jiffy Homeowner Protection Promise if you connected with a Home Service Professional outside our Services to provide any part of the Home Service that is the subject of your Claim.

     All work done pursuant to the Request that is the subject of your Claim must have been Requested by you while logged in to your User Account, Accepted by a Home Service Professional through our Services, and performed only by that Home Service Professional. If more than one Home Service Professional is required to complete the Home Service Requested, you or the originally contracted Home Service Professional must request additional Home Service Professionals through our Service. If, in connection with the Home Service underlying your Claim, you choose to hire or contract with additional worker(s) without making a Request through our Service, your Claim will not be eligible for the Jiffy Homeowner Protection Promise.

  3. No Alterations or Modifications. You must not alter or modify any parts, equipment, service or work provided by the Home Service Professional, except to the extent reasonably necessary to minimize damage to the Premises resulting from your Claim. If we determine, in our sole discretion, that you have materially altered or modified any of the work performed or parts or equipment provided by the Home Service Professional relating to your Claim and that your alteration or modification in any way contributed to the problem or issue, your Claim will not be eligible for the Jiffy Homeowner Protection Promise.

  4. No Work or Recommendations Declined. If, during the Job, the Home Service Professional makes reasonable recommendations to address the problem identified in the Request or Claim or any other problems that may have been discovered in the course of the performance of the Home Services (the "Recommended Services") and you declined the Recommended Services, or any part thereof, your Claim will not be eligible for the Jiffy Homeowner Protection Promise to the extent we determine, in our sole discretion, that the Recommended Services may have addressed part or all of your Claim.

  5. Payment for Home Service. You must have paid in full for the Home Service that is the subject of your Claim. Your Claim will not be eligible for the Jiffy Homeowner Protection Promise if you seek to stop payment for any Home Service, such as by contesting or refusing the related charge to your credit card.

  6. Claim Submitted Within Thirty (30) Days. If you choose to submit a Claim under the Jiffy Homeowner Protection Promise, you must do so in accordance with the process described herein and within thirty (30) days after the last day of work performed as logged by the Home Service Professional on the Home Service. Any Claims filed after the 30-day deadline will not be eligible for the Jiffy Homeowner Protection Promise.

• 3. Filing and Processing a Claim

  

  1. Filing a Claim. If you wish to file a Claim, you may email us at info@jiffyondemand.com or complete our online claim form: https://my.nativeforms.com/oFGO5kjb5FWPmZiNxcTci5WNh1Db

     You will be asked to provide the following information: your name and address; a complete description of the Home Service Requested, work performed, and the problem arising therefrom; and, such other information or documentation (including photos) reasonably required to assess your Claim.

     By filing a Claim, you agree to timely provide all additional information or documentation as we may reasonably request from time to time and represent and warrant to us that all information you provide during the Claim process is accurate, complete, and fairly represents the problem underlying your Claim.

     You further agree that we may, and authorize us to, share your Claim and any information you provide us in connection with the Claim with the applicable Home Service Professional.

  2. Processing a Claim. Any discretion, review, determination, option, right, choice or decision exercisable by us hereunder and throughout the Claim process will be at our sole discretion, regardless of whether the phrase "in our sole discretion" is used or not.

     We reserve the right to determine if the evidence you provide is reasonable and sufficient to process your Claim in accordance with these Jiffy Homeowner Protection Promise Terms and to request additional information relating to your Claim at any time. You agree that your rights under the Jiffy Homeowner Protection Promise will be subject to your providing us with all requested information.

     On a commercially reasonable efforts basis, we will address your problem as soon as reasonably practicable, but you acknowledge that it may take up to six weeks from the time you submit your Claim and all required documentation to complete resolution of your Claim. You agree that we will have no liability for any failure to resolve or make payment for your claim within this projected time period.

     Further, you understand and agree that if you fix or repair (or hire another service provider to fix or repair) any problem that resulted in the filing of your original Claim with us prior to us processing and resolving your Claim, your Claim will be automatically disqualified and you will be ineligible to receive any protection or payment from us for that Claim, unless such fix or repair was necessary to mitigate immediate damage or worsening of a situation (such as loss of electricity or water, or water damage).

     When we receive your Claim, we will decide whether it is eligible for protection under the Jiffy Homeowner Protection Promise (an "Eligible Claim"). If your Claim is an Eligible Claim, we will choose the appropriate resolution. We reserve the right to determine that your Claim is not an Eligible Claim and will notify you of your Claim's ineligibility by email to the email address you have provided in your User Account.

• 4. Remedying Your Eligible Claim

  

  If we decide that your Eligible Claim has merit, we may, in our sole discretion, attempt to remedy the problem by: by sending up to two (2) Home Service Professionals to you at our expense; provide a credit to your User Account that you may put towards future Home Services; pay you the Home Service Payment amount you originally paid for the Home Service; or provide such other remedy or combination of remedies as we determine may fix or help fix the problem.

  Notwithstanding the foregoing, and without in any way restricting the limits and exclusions set out in the General Terms of Service, the maximum amount we will incur, reimburse, or credit you for a Claim under the Jiffy User Protection Plan will not exceed CDN $1,000 in the aggregate, regardless of the amount of damage claimed. If we decide to remedy the problem or seek alternative estimates for repair of the problem, you agree that you will cooperate with such efforts, including providing access to the Premises, meeting with the Home Service Professional(s) identified by Jiffy to correct the identified problem(s), and providing complete and accurate information to any necessary third party about the Home Service and your attempts to resolve the Claim.

  We reserve the right to remedy your Eligible Claim under the Jiffy Homeowner Protection Promise in the manner we determine, including by paying the Home Service Professional directly to fix the problem, by mailing you a check, or by otherwise crediting your User Account.

• 5. Waiver and Release

  

  You understand and agree that we are under no obligation to remedy a problem arising out of a contract between you and the relevant Home Service Professional with whom you contracted through the Jiffy platform. Any remedy we may choose to provide your Eligible Claim under the Jiffy Homeowner Protection Promise is subject to your execution of a waiver and release ("Waiver and Release") in the form we provide to you. Such Waiver and Release will require you to hold Jiffy harmless and you understand and agree that you will waive, release, and forever discharge us from and against any and all manner of liabilities, claims, demands, suits, damages (including direct, indirect, special, punitive, incidental and consequential damages), costs, expenses, debts, actions and causes of action of any kind or nature whatsoever related to or arising from the Claim.

• 6. Recourse from Home Service Professional

  

  Jiffy is not a party to your contract with any Home Service Professional and you have the right to pursue recourse directly with the Home Service Professional with whom you contracted for the Job.

• 7. Amendments

  

  If we choose to amend these Jiffy Homeowner Protection Promise Terms under the Amendments section of the General Terms of Service, we will post the revised Jiffy Homeowner Protection Promise Terms on this page at https://jiffyondemand.com/promise and we will indicate at the bottom of such page the date of the last revision or modification. Revised Jiffy Homeowner Protection Promise Terms are effective on the date posted. However, the Jiffy Homeowner Protection Promise Terms in effect on the date the Home Service underlying your Claim was Requested will apply to that Claim.

• 8. Termination

  

  If we choose to amend these Jiffy Homeowner Protection Promise Terms under the Amendments section of the General Terms of Service, we will post the revised Jiffy Homeowner Protection Promise Terms on this page at https://jiffyondemand.com/promise and we will indicate at the bottom of such page the date of the last revision or modification. Revised Jiffy Homeowner Protection Promise Terms are effective on the date posted. However, the Jiffy Homeowner Protection Promise Terms in effect on the date the Home Service underlying your Claim was Requested will apply to that Claim.